Getting StartedHow Does it Work?
We know the power of your opinion! By joining our panel and providing your feedback on products and services, you will have the ability to shape future products and services. Once you register on our site and tell us a little bit about yourself, your preferences will be matched to unique survey opportunities. Take as many or as few surveys as you'd like and earn rewards for your input. The more survey opportunities you participate in, the more rewards you earn!What Can I Earn?
We are proud to offer a program where you can earn dollars that can be redeemed for gift cards of various amounts from a variety of well known retailers. We offer a number of unique gift cards, including a Prepaid Visa card, AMC Theatres, Delta Airlines, and many more. In addition to these rewards, you may also donate your rewards to a wide variety of global charity organizations.Where is My Confirmation e-mail?
A confirmation e-mail is automatically sent to the address you provide upon completion of the registration process. If you don’t receive a confirmation e-mail, please check your spam or junk folder. To avoid future messages from being filtered by your spam folder, please be sure to add firstname.lastname@example.org to your list of your approved senders. If you need a new confirmation e-mail sent to you, please login to My Account, verify that you’ve provided the correct address, using the Account tab, and elect to have a new e-mail sent, using the link on the Dashboard tab.Why have I not received a response from customer support?
We strive to ensure that each query we receive is handled promptly and efficiently. Every email sent to customer support will be responded to within 3-4 business days. Therefore, it is of great importance that you are able to receive our emails and survey invites. Please make sure to safe-list us in the most common email providers.Return To Top
My AccountMy Password does not work.
Click here to retrieve your password. Enter your e-mail address and we will e-mail your password to the address you provide. If log in attempts give you a Captcha error, you can clear you browsers cache which should fix the issue. If you are still unable to login, please contact Customer Service and we will assign a temporary password for your account.I cannot login.
If you are receiving a Captcha Response Invalid Error message, please make sure that you are checking the box "I'm not a robot" before each time you click the login button. If the box is not appearing and resetting your password is also not working, please reset the Cache for your browser. Resetting your browser's cache should fix any remaining issues and you should be able to log in again. If you see the "I'm not a robot" check box appear, please make sure you still check that box before clicking the login button. Also remember your password is Case Sensitive so it needs to be entered exactly as you provided during registration. If you still encounter this issue, please contact customer support.What is My Account?
To update any of the basic information you provided us at registration, login to (My Account). Once you’ve updated your information, click "Update Account" and we will apply your changes. Keeping your e-mail address up to date allows us to contact you at the most convenient location.How do I cancel my account?
In the unfortunate event you decide this isn’t for you, you can deactivate your account with us at any time. Log into My Account and you will find unsubscribe information at the bottom of the page. When you unsubscribe, we will instantly remove you from our systems and you will stop receiving communications from us. To reactivate your account, please e-mail your request to Customer Service and we will reinstate your account within 3-4 business days.Return To Top
ParticipationHow long does it take to fill out a survey?
We know your time is valuable, so we aim to keep most surveys between 15-20 minutes. There will be times we offer a shorter survey as well as a longer survey. To help you understand what time commitment is involved, we will always inform you of the expected time it will take to complete each survey up front.Why are my completed surveys not showing up on my account?
Sometimes we need to wait until after a survey has ended to show credit. As long as you have completed a survey, a credit should appear as soon as the survey closes. This can take anywhere up to 4 weeks after you have taken a survey and it has officially closed.Who can I contact with a general question?
If you have a general question that isn’t addressed by the FAQs, you can contact our Customer Service teamby sending an e-mail to email@example.com. All inquiries will be responded to within 3-4 business days.What does it mean when my survey is pending?
In order to ensure the integrity of our community and the quality of the information we give to our clients, we validate the results of each survey. Your survey will have a status of "pending" for a short time while we complete our validation. Upon completion of the validation, your status will change to "earned" and your reward will be credited to your account. This process can take a few days, or a few weeks depending on the nature of the survey.What if a survey encounters a technical error?
We strive to ensure the best survey taking experience for our members, however there is always a chance that a technical error may occur. If your survey encounters an error, rest assured that our team will be investigating the issue with a focus on getting our members back up and running as soon as possible.Return To Top
PaymentsWhen can I redeem my earned rewards?
The status of your rewards is always available to you via the Rewards tab in My Account. We provide you with an “Account Snapshot" that details what you’ve earned, the account balance you must accumulate in order to be able to redeem for rewards and total pending. This is a quick and easy way for you to manage your reward profile.Do you offer rewards for referring new members?
We currently do not offer a refer-a-friend program; however we may introduce an option in the future. If this option becomes available, we'll be sure to let you know!How do I redeem my account balance for rewards?
Once you have reached the minimum threshold required, a "Redemption" button will appear on your Rewards tab. Simply click on the "Redemption" button and you will be able to redeem your rewards. All redemptions will be fulfilled within 4-6 weeks.Why was my redemption request rejected?
Redemptions may be rejected due to a violation of our terms and conditions. Each member must “maintain and promptly update the information you provide during registration, and any other information you provide to us, so as to keep it accurate, current and complete." No member may create more than one account on our site as well as no surveys may be taken on IP addresses inconsistent with the registration data collected on your geography. Please review our Terms and Conditions on the site for a more detailed explanation of violation parameters.I am having issues redeeming my balance for rewards.
If you are having an issue getting your rewards, it may be caused by a browser compatibility issue. This can be easily addressed within a few minutes. If you encounter an issue, please contact us at firstname.lastname@example.orgReturn To Top